Microtechie
Home/Managed IT Services

Managed IT services

Ongoing IT management for growing teams.

A single team that keeps your users productive, your systems patched and your data recoverable — with response targets in writing and a clear record of everything we change.

Request a proposalSee every service

Ways to work with us

Fully managed, co-managed, or a defined project.

Fully managed

Managed IT

  • Unlimited helpdesk for covered users
  • 24/7 monitoring of devices and servers
  • Patch and update management
  • Microsoft 365 / Google Workspace administration
  • Backup monitoring and restore testing
  • Quarterly IT reviews and a written roadmap
Alongside your staff

Co-managed IT

  • Support for an in-house IT person or office manager
  • Escalation for networks, security and cloud
  • Shared documentation and ticketing
  • Project help when your team is stretched
Fixed scope

Projects

  • Office moves and new site setups
  • Email and file migrations
  • Network and Wi-Fi upgrades
  • Security hardening and MFA rollouts

What's included

The work that keeps an office running.

01

Monitoring

Agents on every managed device and server report disk, health, security and update status, so we see problems before staff do.

02

Patching

Operating systems and common business applications are updated on a schedule, tested, and reported on — not left to individual users.

03

Helpdesk

Staff contact one place for help. Every request is logged, prioritized and followed through to a fix.

Before you sign anything

We start with an assessment.

We review your devices, accounts, network, backups and security and give you a written summary of risks and priorities. You can act on it with us or without us.

Book an IT assessment

Questions

Managed IT, answered plainly.

What does “managed IT” actually mean?
Instead of calling someone only when something breaks, we take ongoing responsibility for your IT: monitoring, updates, security, backups and user support, for a predictable monthly fee per user or device.
Do we need a contract?
Managed plans run on a written service agreement that sets out what's covered, response targets and how either side can end it. Projects are quoted separately with a fixed scope.
Can you work with our existing IT person?
Yes. Co-managed IT is built for that — we cover the specialist work and the overflow while they stay the first point of contact.
Do you need our passwords?
We set up our own named administrator access with multi-factor authentication. You keep ownership of your accounts, domains and licences at all times.
Do you support home users?
No. We only work with businesses and organizations.

Get in touch

Need dependable IT for your team?

Talk to us