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Everything a business IT department does.
Take the full set as a managed plan, or pick the parts you need alongside an in-house person.
Helpdesk & user support
Your staff get one place to report problems — by email, phone or the contact form — and every request is tracked to resolution.
- Remote support for desktops, laptops and business applications
- Ticket logging, prioritization and follow-up
- On-site visits for hardware, cabling and anything that needs hands
- Escalation to vendors (line-of-business software, ISPs, copier companies) on your behalf
Microsoft 365 & Google Workspace administration
The platform your business runs on, configured properly and kept tidy.
- User accounts, licences, groups and permissions
- Exchange Online / Gmail mail flow, shared mailboxes and distribution lists
- SharePoint, OneDrive, Teams and Google Drive structure and sharing
- SPF, DKIM and DMARC so your email gets delivered
- Tenant migrations and mergers
Networks, Wi-Fi & firewalls
Fast, stable connectivity that's documented and secured.
- Business-grade Wi-Fi design and access point placement
- Firewall, VPN and remote-access configuration
- Switching, VLANs and guest network separation
- DHCP, DNS and IP address planning
- Printers, copiers and scan-to-email on the network
Cybersecurity
Practical controls that stop the attacks small businesses actually face.
- Multi-factor authentication for every account
- Endpoint protection, monitoring and response
- Patch and vulnerability management
- Phishing awareness for staff
- Incident response when something does get through
Backup & disaster recovery
Backups you've actually tested, and a plan for the bad day.
- Server, workstation and cloud-data backup
- Microsoft 365 and Google Workspace backup
- Offsite and immutable copies
- Scheduled test restores with written results
- Documented recovery plans and priorities
Onboarding, offboarding & device lifecycle
People join and leave; access should follow them precisely.
- New-starter accounts, devices and access ready on day one
- Same-day access removal when someone leaves
- Hardware procurement, standard builds and asset tracking
- Licence management so you only pay for what's used
IT projects & planning
Changes done once, properly, with a plan you can read.
- Office moves and new locations
- Server-to-cloud and email migrations
- Network and Wi-Fi upgrades
- IT budgets and multi-year roadmaps
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